Legal
Refund policy
Last updated 1 July 2026
The short version: try it free for 14 days, get a full refund in your first 30 days if it isn't right, and never get charged for a month you told us to stop.
On this page
1. Free trial
Every plan starts with a 14-day free trial. No payment is taken during the trial. If you cancel before it ends, you are not charged at all and there is nothing to refund.
2. 30-day money-back guarantee
If you cancel within 30 days of your first paid charge, we refund that charge in full — no questions about why.
This applies once per business, to your first subscription payment only.
3. Monthly subscriptions after the first 30 days
Monthly subscriptions are not refunded part-way through a month. When you cancel, billing stops at the end of the current month and you keep full access until then.
4. Annual subscriptions
If you cancel an annual subscription after the first 30 days, we refund the unused whole months, minus any discount you received for paying annually. For example, cancelling in month four of a 12-month plan refunds eight months at the monthly rate.
5. Add-ons and services
- Recurring add-ons (extra terminals, kiosk licences, WhatsApp ordering, online ordering) follow the same rules as the plan they sit on.
- One-off services — menu setup, data migration, on-site training — are refundable in full before the work starts, and not refundable once delivered.
- Hardware is covered by our hardware and delivery policy, not this one.
6. When we refund outside these rules
We will refund you in full, whatever the timing, if:
- We charged you after you cancelled, or charged you twice.
- We withdrew a feature your plan was sold with and you no longer want the service.
- A confirmed fault on our side made ZAD unusable for more than three consecutive days and we could not fix it.
7. When we do not refund
- Periods you were subscribed and had access to the service, unless one of the cases above applies.
- Accounts we suspended for breaking the terms and conditions.
- Charges older than 12 months.
8. How to request a refund
Email bznsbutlers@gmail.com or call 01030022112 with your restaurant name, the account email and the invoice number.
We reply within 2 business days. Approved refunds are sent back to the original payment method within 14 business days — your bank or wallet provider may take a few days more to show it. Refunds are issued in Egyptian pounds; we do not cover currency conversion differences on foreign cards.
How to reach us
ZAD RMS
Office 332, The Greek Campus
171 El Tahrir Street, Abdeen
Cairo Governorate 4280102, Egypt