Shipping policy
Hardware and delivery
Last updated 1 July 2026
ZAD itself is software — there is nothing to ship, and your account is live within minutes of subscribing. This policy covers the hardware you can order alongside it: terminals, receipt and label printers, cash drawers, scanners and kiosks.
On this page
1. Software delivery
Subscriptions are delivered electronically. Once you subscribe, your account is created and login details are emailed to the address on the order, usually within 15 minutes and always within one business day. There is no delivery charge on software, and nothing is posted to you.
2. What we ship
POS terminals and tablets, receipt printers, kitchen and label printers, cash drawers, barcode scanners, customer displays, kitchen display screens and self-service kiosks — supplied pre-configured for your ZAD account.
You are never required to buy hardware from us. ZAD works with most standard Android and Windows terminals and ESC/POS printers you already own.
3. Delivery areas, times and cost
| Destination | Time | Cost (EGP) |
|---|---|---|
| Cairo and Giza | 1–2 business days | 150 |
| Alexandria and Delta | 2–3 business days | 200 |
| Canal cities and Upper Egypt | 3–5 business days | 250 |
| Red Sea, Sinai and New Valley | 4–7 business days | 350 |
| Orders over EGP 25,000 | As above | Free |
| Kiosks and screens over 32" | Booked with you | Quoted per order |
Times are counted from confirmed payment, not from order placement, and exclude Fridays, Saturdays and public holidays. Large or fragile items ship on a dedicated vehicle at a time we agree with you.
4. Installation
Standard hardware arrives configured and ready to switch on. If you want us to install it, cable it and train the shift, add on-site installation at checkout or ask us for a quote. Kiosk orders always include installation, because they need mounting and payment terminal pairing.
5. Tracking and receiving
You get a tracking number by email and SMS when your order leaves us. Our courier calls before delivery. Someone authorised must be present to receive and sign for the order.
Check the boxes before you sign. If packaging is visibly damaged, note it on the delivery slip or refuse the delivery, and tell us the same day.
6. Missed deliveries
If nobody is available, the courier attempts delivery twice more. After the third attempt the order returns to us and a redelivery fee applies.
7. Damaged, faulty or wrong items
- Damaged in transit: tell us within 48 hours of delivery with photos of the item and packaging. We replace it and cover the return.
- Wrong item sent: we collect it and send the correct one at our cost.
- Faulty on arrival: reported within 14 days, we replace it. After that, the manufacturer warranty applies — typically 12 months, and we handle the claim for you.
8. Returns and hardware refunds
Unopened hardware may be returned within 14 days of delivery for a refund, minus the original delivery cost and a return collection fee. Items must be complete, unused and in original packaging.
Opened or installed hardware is not returnable unless faulty. Kiosks and any item built or configured to your specification are not returnable.
Software subscription refunds are separate and covered by our refund policy.
9. Title and risk
Hardware remains our property until paid for in full. Risk of loss or damage passes to you when the order is delivered and signed for.
How to reach us
ZAD RMS
Office 332, The Greek Campus
171 El Tahrir Street, Abdeen
Cairo Governorate 4280102, Egypt